Effective date: 13 September 2025

1) Prohibited activities

You may not use Qdinfy, our Assets, or licences to:

• Break the law, infringe IP, or violate privacy;
• Distribute malware, conduct phishing, spam, or DDoS;
• Circumvent, remove, or share licence/activation controls or keys;
• Create derivative templates/tools for resale or distribution;
• Engage in hate, harassment, exploitation, or violence;
• Violate sanctions/export-control laws or assist restricted parties.

2) Security & abuse

We may throttle, suspend, or terminate access to protect the platform, users, and partners where abuse or risk is detected.

3) Enforcement

Breaches may lead to suspension/termination of accounts and licences, with possible legal action and notification to payment partners and authorities where appropriate.

Buyer Protection & Complaints

1) Upfront transparency

Before checkout, we display key facts: product scope, price, tax/VAT, delivery method (instant digital), licence scope, and key exclusions (e.g., no resale).

2) Records we keep

Order confirmations, invoices/tax records, delivery and activation logs, course access logs, and support correspondence to help resolve issues fairly.

3) Support & timelines

• First response: within 1 business day at support@qdinfy.com.
• Delivery delays: target 24-hour remediation from your report.
• If we cannot restore delivery/access within a reasonable time, refunds follow our Refund & Return Policy.

4) Complaints & escalation

• Step 1: Contact support@qdinfy.com with order details and the issue.
• Step 2: If unresolved, escalate to legal@qdinfy.com.
• Step 3: Where required by law, you may use independent ADR/ODR mechanisms.

5) Chargebacks

If a chargeback is raised where delivery/access is proven, we may provide evidence to the payment/Merchant-of-Record partner and suspend the account pending outcome.