Refund and Returns Policy
At Qdinfy, we pride ourselves on providing premium digital goods and professional IT services designed to meet the highest standards of quality and efficiency. To ensure clarity and transparency, our Refund and Returns Policy is crafted to address the unique nature of our offerings.
Since all our products and services are delivered digitally via email, the following guidelines apply to refunds and returns.
01. Digital Goods Refund Policy
Refunds for digital products such as themes, plugins, designs, and other downloadable content are subject to the conditions outlined below:
Eligibility for Refunds:
- If the product is not delivered to your registered email address within the specified timeframe.
- If the delivered product is substantially different from its description on our website.
- If a verified technical issue cannot be resolved after reasonable attempts by our support team.
Non-Refundable Conditions:
- Refunds are not available for change of mind or accidental purchases.
- Products that have already been downloaded or accessed successfully.
- Incompatibility with your system due to customer oversight.
02. Professional IT Services Refund Policy
Our professional IT services are tailored to your unique business needs, and refunds are governed by the following conditions:
Refund Request Window:
- Refunds for services that have not been initiated may be requested within 1 hour of purchase. After this period, refunds are no longer applicable.
Eligibility for Refunds:
- If the service was not delivered within the agreed timeframe due to Qdinfy’s fault.
- If the service provided significantly deviates from the agreed specifications and cannot be rectified.
Non-Refundable Conditions:
- Refunds are not applicable once work on the service has commenced or the service has been delivered.
- Refunds are not available for delays caused by incomplete or incorrect information provided by the customer.
03. Payment Gateway Guidelines
PayPal and Stripe Compliance:
- Refunds will be processed through the payment gateway (PayPal or Stripe) used during checkout.
- The refund will be returned to the original payment method.
- Processing times may vary based on PayPal’s or Stripe’s policies, typically taking 7–10 business days for completion.
- Customers must adhere to PayPal and Stripe refund claim policies, including providing accurate transaction details for verification.
04. Requesting a Refund
To request a refund:
- Contact us at refund@qdinfy.com within the applicable refund period.
- Include your order details, such as:
- Purchase ID.
- A clear description of the issue.
- Our team will review your request and respond within 3 business days with an appropriate resolution.
05. Resolution Options
Depending on the situation, we may offer:
- A replacement product or service if the issue is verified.
- Technical support to resolve any functional problems.
- A refund if all conditions for eligibility are met.
06. Secure Delivery Guarantee
At Qdinfy, we ensure all products and services are:
- Delivered securely to your registered email address.
- Accompanied by clear installation or usage instructions where applicable.
- Verified for authenticity and quality before delivery.
Important Notice: By making a purchase from Qdinfy, you agree to the terms of this Refund and Returns Policy. This policy is designed to ensure fairness and transparency for all transactions while complying with PayPal and Stripe’s regulations.
Thank you for trusting Qdinfy as your partner for digital goods and professional IT services!
